PWN Weekly Post – February 1, 2013 “Standard of Excellence – Making It Right for the Client”

PWN Greensboro Weekly Post 2/1/2013

The Professional Women’s Network of Greensboro

Presents:

Nishaka Proctor

NProctor

Topic:  “Standard of Excellence:  Making it Right for the Client”

Providing a good customer service experience, prior to the purchase, during the purchase, and even after the purchase, impacts the growth of your business, along with the perception of your organization.  Sometimes we focus only on the initial experience a customer has in the first encounter with us.  What happens if mistakes or missteps are made?  How do you handle those situations?  How well can you deliver excellent service even when the customer is dissatisfied?  Do you understand them and admit that a mistake was made?  Do you embrace their frustration and try to make it right?   This is a challenge, but it is possible to still make it right.

Our regular Weekly meetings are scheduled on Fridays and are structured as follows:

7:45 – 8:00 Networking
8:00 – 8:10 President Opens Meeting
8:10 – 8:30 Guest Speaker or Developmental Activity
8:30 – 8:45 Member and Visitor 30-Second Commercials
8:45 – 9:00 Networking
9:00 – Meeting Ends

ANNOUNCEMENTS:  None

ATTENTION Members:

Remember to Invite a Guest!

Please bring your business cards to the meeting each week to refill our PWN Business Card Binder. This is placed on our Media Table for Members and Guests.

If you know you are going to miss a PWN Meeting, please email our Secretary Tita Wofford at tdwofford@bellsouth.net by 5PM on Thursday and put “PWN” in the subject line. Make sure you cc Tonya Joyner, PWN Board President spclothing1@gmail.com.

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